Privacy Policy

Responsible for the processing of personal data in the online store is Virobalts OÜ (registration code 14559544), located in Linnamäe tee 81. The responsible data protection specialist is assigned, the contact details of which are: tel. + 37255689197 and e-mail


What personal data is processed:


-name, phone number and email address;

-delivery address;

-bank account number;

-The cost of goods and services and data associated with payments (purchase history);

-Customer Support Information.


What is the purpose of processing personal data?


Personal data is used to manage customer orders and deliver goods. The purchase history data (purchase date, product, quantity, customer information) is used to compile an overview of purchased goods and services and analyze customer preferences. The bank account number is used to return the payment to the customer. Personal data, such as email, phone number, customer name, are processed to resolve issues related to the provision of goods and services (customer support). The web store user’s IP address or other network identifiers are processed to provide the web store as an information society service and to use Internet usage statistics.


Legal basis


The processing of personal data is performed in order to fulfill an agreement with the client. The processing of personal data is carried out in order to comply with legal obligations (for example, accounting and resolution of disputes).


Data processing is carried out with the consent of the client on the following activities: Virobalts OÜ processes the client's personal information in order to provide the client with the best service for making purchases. Virobalts OÜ processes personal information to collect information on purchases, to provide targeted products and services, to cycle, read and open newsletters in order to provide the customer with interest in it. the expectations of our customers and the improvement of the quality of our products and services. In addition, profile analysis provides an opportunity for more direct targeting to direct marketing.


Recipients who are provided with personal data Personal information is transmitted to support the online store for the purchase and purchase history and to solve customer problems. The name, telephone number and email address are transmitted to the transport service provider selected by the customer. In the case of goods delivered by courier, the client’s address is also transmitted in addition to the contact details. When an online store is set up by a service provider, personal data is transferred to the service provider for accounting purposes. Personal data can be transferred to IT service providers if it is necessary to ensure the functionality of a web store or data warehouse.


Cancel consent


If the processing of personal data takes place on the basis of the client’s consent, the client has the right to withdraw his consent by notifying of customer support by email.




If the purchase was made without a customer account in the online store, the purchase history will be stored for three years. In case of disputes related to payments and disputes of consumers, personal data will be saved until the claim is not executed, or the validity period (three years). Personal data required for accounting purposes will be stored for seven years.


Delete personal data.


You need to contact our customer support by email. A deletion request will be sent no later than a month, and a deadline for deleting data will be specified.




The request for the transfer of personal data sent by e-mail will be received no later than a month later. Customer service identifies the identity and personal information to be transferred.


Direct sales reports; dispute resolution


An email address and telephone number are used to send direct marketing messages if the customer has given their consent. If the customer does not want to receive notifications about direct marketing, you must select the appropriate link in the email header or inform the support service. When personal data is processed for direct marketing (profiling), the customer has the right to subject his personal data at any time for both initial and subsequent processing, including direct marketing, by notifying customer support by email.

Disputes relating to the processing of personal data are processed through customer support (email: The control body is the Estonian Data Protection Inspectorate (