Delivery & Returns

OMNIVA PARCEL TERMINAL

 

The products arrive at your chosen parcel terminal within 5 working days after receiving the order confirmation. When the product has arrived at the parcel terminal, you receive a text message which includes the door code, location of the parcel terminal, return code and end of the storage term. Parcel terminals are open 24 hours and are usually near the main entrances of various shopping centres.

 

POST OFFICE

 

The products arrive at the post office within 10 working days after receiving the order confirmation. When the product has arrived at the post office, you receive a text message or a letter with information about the post office where you can collect your order.

 

OMNIVA COURIER



The products will be delivered to your address within 10 working days after receiving the order confirmation. The courier will contact you by phone and agree on a suitable time for delivering your products.

NB! Please note that delivery time during the campaigns may take a little longer than usual.
 

EXCHANGES AND RETURNS

 

You have the right to exchange or return your ordered products within 14 days after receiving your order.  In order to do that, the Customer shall submit an application for withdrawing from the purchase within 14 days after receiving the Product.

 

In exceptional cases, the store has the right to deliver the goods within 30 calendar days.